Privacy Policy

Introduction

acs67 operates as Bangladesh's trusted online casino and sports betting platform. We take the privacy and security of our players' personal information with the utmost seriousness. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing and using the acs67 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. This policy applies to all users of the acs67 website and any related services, regardless of whether you access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city in Bangladesh.

Information We Collect

To provide a safe, secure, and personalised experience on the acs67 platform, we collect a range of personal and non-personal data from our users. The categories of information we may collect include, but are not limited to, the following:

• Identity data: full name, username, date of birth, and national identification details required for account verification.
• Contact data: email address and mobile phone number used for account access and communications.
• Financial data: transaction history, deposit and withdrawal records, and payment method identifiers such as bKash, Nagad, and Rocket mobile wallet references.
• Technical data: IP address, browser type, operating system, device identifiers, and access timestamps.
• Usage data: pages visited, games played (including cricket betting, slots, and live casino sessions), session duration, and in-platform interactions.
• Communications data: messages sent through our support channels, feedback submissions, and any correspondence with our customer service team.

All information is collected directly from you when you register an account, make a transaction, contact our support team, or interact with our platform features. We do not purchase personal data from third-party marketing lists.

How We Use Your Information

acs67 uses the personal information we collect solely for lawful, clearly defined purposes. We will only use your personal data when we have a legal basis to do so. The primary purposes for which we process your data are:

• To create and manage your player account, verify your identity, and ensure your account remains secure and accessible only to you.
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate transaction records.
• To personalise your gaming experience, including recommending relevant sports markets, cricket outrights, and slot titles based on your playing history.
• To send you account-related communications, security alerts, and service updates. Marketing communications will only be sent if you have opted in.
• To comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations, including age verification to confirm users are 21 or above.
• To investigate and prevent fraudulent activity, unauthorised account access, collusion, and other security threats to the integrity of the acs67 platform.

Sharing of Information

acs67 does not sell, distribute, or lease your personal information to third parties. We may, however, share your data with trusted partners and service providers in the following strictly limited circumstances:

• Payment processors and financial service providers such as bKash, Nagad, and Rocket, solely for the purpose of completing your requested financial transactions securely.
• Regulatory and law enforcement bodies when required to do so by applicable law, court order, or authoritative government directive. acs67 will only disclose the minimum information required.
• Technology and security service providers who assist us in operating the platform, subject to strict confidentiality agreements that prohibit them from using your data for any other purpose.

In all cases where data sharing is necessary, acs67 ensures that appropriate data processing agreements are in place and that the receiving party applies equivalent standards of data security and confidentiality.

Cookies and Tracking Technologies

acs67 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and understand how you use the site. The types of cookies we use include strictly necessary cookies (essential for the platform to function), performance cookies (used to measure and improve site performance), and functional cookies (used to remember your settings and personalise content).

You may control or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the acs67 platform, including session continuity during gameplay. We do not use cookies to track your activity across unrelated third-party websites.

Data Retention

acs67 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulatory guidelines. Active player accounts retain data for the duration of the account's active status plus a defined retention period following account closure, in order to meet our anti-money laundering and responsible gaming compliance obligations.

When your data is no longer required, acs67 will securely delete or anonymise it in accordance with best-practice data disposal procedures. We do not retain data in identifiable form beyond the statutory period.

Your Rights as a User

acs67 respects your rights with respect to the personal data we hold about you. Subject to verification of your identity, you have the right to:

• Access: request a copy of all personal data we hold about you in a portable, readable format.
• Rectification: request the correction of inaccurate or incomplete personal data held on your account.
• Erasure: request the deletion of your personal data where there is no compelling legal reason for its continued processing.
• Restriction: request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Objection: object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact our support team. We will acknowledge receipt of your request within three business days and aim to resolve all requests within thirty calendar days. Where requests are complex or numerous, we will notify you of any extension to this timeframe.

Payment and Financial Data Security

acs67 treats financial data with the highest level of security. All deposit and withdrawal transactions processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled by certified payment partners operating under their own strict security frameworks. acs67 does not store full card numbers, CVV codes, or mobile wallet PINs on its servers.

Transaction history records are maintained internally for auditing, fraud prevention, and regulatory compliance purposes. Access to financial records is restricted to authorised personnel only, and all such records are stored using encryption at rest. If you suspect any unauthorised transaction on your account, please contact our support team immediately at [email protected].

Age Restriction Policy

acs67 is strictly an adults-only platform. All players must be 21 years of age or older to register an account and participate in any gaming or betting activity on the platform. This requirement is non-negotiable and applies to all users in Bangladesh without exception. Age verification is a mandatory step in our account registration and KYC process.

If we discover that a player has provided false date-of-birth information and is under the age of 21, we will immediately suspend the account, void any outstanding balances arising from activity conducted while underage, and report the matter to the appropriate authorities where required by law. We take our responsibility to prevent underage gambling with the utmost seriousness.

Changes to This Policy

acs67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify active users via the email address registered to their account.

Your continued use of the acs67 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information. If you disagree with any revised version of this policy, you should discontinue your use of the platform and contact us at [email protected].